Core4ce Tech Onboarding: IT setups and guides

Core4ce Welcome Email/Authenticator Setup

The Core4ce Welcome letter sends an encrypted email to your personal mailbox on Tuesday before your start date. To access the email, follow the prompts to enter the one-time passcode. This email contains your temporary password, and links to Core4ce resources like Outlook, My Apps, and FreshService. Please use a browser that allows this capability like Microsoft Edge, Google Chrome, or Firefox.

After retrieving your credentials, you can proceed to log in to your company provided laptop or if you have a personal laptop, please use the browser to log in at Office 365 Portal or My Apps.
While logging in for the first time you may refer to this document which details setting up the Microsoft Authenticator app and your account up for multi-factor authentication. In this document, you will begin by registering for authentication by logging in. Afterwards, you will be asked to create your own password. THIS WILL BE YOUR PASSWORD FOR ALL CORE4CE SYSTEMS. Core4ce apps are also single sign on so entering credentials will not always be necessary in the future.

Core4ce Device Setup

Once you are logged into the company device, it may need to update or be restarted before moving forward. Some devices will require you to create a PIN. For more information on device setup please refer to this document for the Dell Latitude model and for the Dell Pro model. Either way, here are some key takeaways for setting up the device.

Please do not name the device. If you do, do not worry, we will rename it.
Set up the account for WORK OR SCHOOL. If this is not done, please follow Restore instructions to reset the process.
Keep in mind this is a company device. We are managing the device’s hardware and software. Any upgrades can be approved by Cc’ing your manager and sending an email to support@core4ce.com or visiting Core4ce FreshService. This includes apps, shared mailboxes and SharePoint pages.
Once you restart the device and see the Core4ce background and login screen, you are ready to start accessing resources.

Core4ce Resources/Company Portal

Most of our Core4ce apps can be accessed on My Apps. Keep in mind these apps are web based and can only be accessed in the browser. In addition. apps like Costpoint, Teams and Outlook can be accessed locally on the laptop.

Apps such as Adobe Acrobat can be requested via our CORE4CE Service Catalog.
We have selected Core4ce apps in our Company Portal which is installed on the device.

Company Portal houses the Cisco AnyConnect VPN application, Microsoft apps for Windows 10 and later (M365 suite), Notepad++, Citrix Workspace, and many more. Please use the apps to enhance your experience and satisfy any business needs. These apps can also be used to troubleshoot any existing application issues, for example, if Outlook (classic) does not launch, you can re-install it via the Microsoft 365 apps for Windows 10 and later.

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Outlook/Teams

Please use Outlook (classic). The new Outlook will produce an error as below:

Please use Outlook (classic)

Microsoft Teams should automatically log you in.

Core4ce Support

Our helpdesk articles can be found here. Any communication made via email to support@core4ce.com will create a ticket or you can do so on our support portal here, Support : CORE4CE. You can also reach our hotline on 843.990.5975.